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Software as a Service (SaaS)

Great Technology provides Software as a Service (SaaS) solutions to improve affordability, mobility and efficiency. Our company creates SaaS solutions that give us a competitive advantage.

Great Technology provides businesses with solutions that are scalable and environmentally friendly. The solutions also reduce maintenance costs, equipment costs and other costs associated with hosting new data-intensive applications.

Enterprise resource planning (ERP) is business process management software that allows an organization to use a system of integrated applications to manage the business and automate many back office functions related to technology, services and human resources.

Our business provides solutions that accommodate traffic spikes and additional server space at no additional cost to your company. 

Our company’s vision is to provide quality, low cost services to businesses that may not otherwise have the start-up capital. By hosting and maintaining applications on our servers, we significantly lower the associated costs.

Gathering the right information is the key to choosing the right solution from the right vendor – and ultimately, deriving the most value from your new SaaS application.

Security

A truly world-class SaaS vendor will have:

  • A secure, Tier 4 data center

  • Firewalls

  • Intrusion detection

  • SSL and application security

  • 24x7 security monitoring

  • Third-party certifications for security practices

This will prevent breaches or theft by ensuring that only authorized users have access to your application, and related data, at all times.

Data Retention & Ownership

Choose the vendor who guarantees that:

  • Your contact data will never be shared with or sold to a third-party

  • It is not possible for your application data to be retrieved by anyone other than authorized representatives of your company

  • You’ll have full access to your information, for viewing or transfer, at any time

  • Information can be downloaded in a wide array of popular formats

Performance and Availability

The best SaaS vendors will have:

  • A minimum uptime of 99.5%

  • Redundant operations in off-site locations, in case of a catastrophic event (fire, earthquake, etc.)

  • Back-up servers so there are no service disruptions if a piece of hardware fails

  • Around-the-clock performance monitoring, so issues can be immediately detected and addressed

  • Refunds if service level agreements (SLAs) are not met

Support

What you’re looking for is a SaaS vendor that offers:

  • Flexible support options – self service, email, phone, Facebook, etc.

  • Support during standard business hours.

  • A skilled, well-trained team of support professionals.

  • A comprehensive knowledge-base that will enable you to quickly address simple or routine problems on your own.

  • The ability to submit an unlimited number of tickets, at no additional cost.

Enhancements and Upgrades

A world-class SaaS vendor will offer:

  • Frequent enhancement cycles, with new features being rolled out several times each year.

  • Upgrades that require little or no effort – and absolutely no disruption – on the client’s part.

  • A formal mechanism (a customer advisory board, forums, discussion boards) for gathering customer feedback and suggestions, and incorporating it into product roadmaps.

Integration

You want to preserve your existing on-premise application investments, so integration is key. Avoid any vendor with limited integration capabilities, or those who require expensive and time-consuming custom coding to achieve those connections. Ideally, you’ll want to look for a SaaS solution that uses open, standard based APIs to link to your on-site systems. This will make integrations simple, fast, and cost-effective.  

Usability

Every SaaS provider will tell you their solution is user- friendly. Don’t take their word for it! Test it! Ask your vendor for a hands-on demonstration – or better yet, a free trial – so you can see for yourself how intuitive the interface is. What you really want is a SaaS environment that is as simple as Facebook, Gmail, and other popular Web applications, so users can get up and running instantly. 

Contractual Flexibility

What you’re looking for is a vendor with:

  • Convenient, flexible contract options to address the widest range of budget needs.

  • An effective and efficient subscription mechanism.

  • Discounts for entering into longer-term commitments.

  • The ability to cancel use of the service, at any time, without penalty.

Single or Multi-Tenant

There are many reasons why you should choose the multi tenant SaaS approach. Some of the most prominent are:

  • Greater scalability – capacity can be more rapidly increased, and when new hardware or processing power is added, the entire customer base benefits.

  • Improved performance – since just one technology stack must be monitored, it is easier to detect and correct performance problems.

  • Lower subscription fees - with multi-tenant, the vendor benefits from the economy of scale, which translates to lower subscription fees.

  • Better service – with only one platform to administer, vendors can provide more responsive services, such as troubleshooting and problem resolution.

  • Faster upgrades – because there is just one single, centralized place to go to make enhancements, new software versions or patches can be deployed more rapidly.

References

Be wary of any vendor who won't share existing customer success stories nor let you speak openly to their existing customers. You want full access to current users, so you can ask them their opinion of:

  • Solution performance and uptime

  • Functionality

  • Usability

  • Vendor support and responsiveness

Choose Great Technology as your SaaS vendor is the most intelligent choice for your business.